Shipping policy

Shipping Policy

Thank you for shopping with abcyum.ca! We are committed to providing you with the best service and delivering your orders as efficiently as possible. Please read the following shipping policy to understand how we handle product fulfillment and delivery.

Order Processing and Fulfillment Time

  • All orders are processed within 14 business days from the time your order is placed, excluding weekends and holidays.
  • Please note that business days are Monday through Friday, and we do not process orders on weekends or public holidays.
  • Once your order is processed and shipped, you will receive a tracking number (if applicable) to track the status of your shipment.

Shipping Methods and Delivery Times

  • We offer several shipping methods for your convenience, depending on your location and the weight of your order. Shipping times will vary based on the delivery service chosen and your destination.
  • Standard Shipping: Estimated delivery time is typically between 5-10 business days, depending on your location.
  • Expedited Shipping: If you select expedited shipping, delivery will typically be within 3-5 business days after the order is shipped.

Shipping Costs

  • Shipping costs are calculated at checkout based on the weight of your order and your delivery address.
  • Free shipping promotions may apply for orders over a certain amount. Please check the website for any ongoing shipping promotions.

Shipping Delays

  • While we make every effort to fulfill and ship orders promptly, shipping times may vary due to factors outside of our control (e.g., courier delays, weather conditions, customs processing).
  • If you experience any delays, please contact our customer support team at abc.yum@outlook.com, and we will assist you in tracking your order.

Order Tracking

  • Once your order has been shipped, you will receive an email with your tracking number (if applicable). You can use this number to track your order on the carrier’s website.
  • If your order does not have tracking, or if you experience any issues with your shipment, please contact us directly.

International Shipping

  • At this time, we only ship within Canada (and potentially the U.S. if applicable). For international customers, please contact us for more information.
  • Any customs duties, taxes, or import fees are the responsibility of the customer.

Missing or Damaged Packages

  • If your package is lost or damaged during transit, please contact us immediately. We will assist you in filing a claim with the carrier, if applicable, and work to resolve the issue.
  • Please ensure you provide accurate shipping information at checkout to minimize delivery issues.

Returns and Exchanges

  • If you are not satisfied with your order, please refer to our Returns and Exchanges Policy for more information on how to return or exchange items.